SUJAL AHMED
Versatile Professional: Mobile Technology, Graphic/UI Design, & Online Customer Support
Ashuganj, BD.About
Highly skilled professional with a unique fusion of expertise in mobile device technology, graphic/UI design, and online customer support, adept at delivering premium solutions on global freelancing platforms. Proven ability to translate complex technical concepts into user-friendly visual designs and provide top-tier remote technical assistance in high-pressure environments. Drives client satisfaction by seamlessly bridging technical execution with effective visual communication and proactive problem-solving.
Work
Fiverr & Upwork
|Freelance Graphic Designer & Technical Consultant
Remote
Summary
Delivered high-quality visual assets and technical consultations to international clients, managing projects from concept to completion while ensuring client satisfaction.
Highlights
Developed and delivered premium visual assets, branding materials, and digital graphics, effectively enhancing client brand identities across diverse international projects.
Translated complex technical concepts into intuitive, user-friendly visual designs, significantly improving client engagement and comprehension of intricate information.
Managed end-to-end project workflows, from initial client briefings and conceptualization through iterative revisions to final delivery, consistently meeting project deadlines and client expectations.
Provided expert technical consultation, leveraging a deep understanding of mobile technology to guide clients on optimal design and technical implementation strategies.
Self-Employed / Local Tech Service
|Expert Mobile Technician & Customer Support Specialist
Ashuganj, Brahmanbaria, Bangladesh
Summary
Diagnosed and repaired complex mobile hardware and software issues while providing 24/7 online technical support to remote clients, ensuring high customer satisfaction.
Highlights
Diagnosed and efficiently repaired complex hardware and software issues across a diverse range of smartphone brands, including Apple, Samsung, and Xiaomi, restoring full device functionality.
Provided 24/7 online technical support and consultation to a global remote client base, expertly resolving critical software and system errors with high efficiency and precision.
Managed customer queries and complaints with exceptional patience and professionalism, consistently ensuring an outstanding customer satisfaction rate through effective dispute resolution.
Leveraged advanced diagnostic tools and chip-level repairing techniques to address intricate mobile technology challenges, minimizing device downtime and maximizing user experience.
Languages
English
Skills
Mobile Technology
Hardware & Software Troubleshooting, Chip-level Repairing, OS Flashing, Diagnostics, Mobile Diagnostic Softwares, Flashing Tools, SMD Rework Stations, Multimeters.
UI/UX & Graphic Design
Branding, Digital Graphics, Visual Identity, Layout Design, Typography, Adobe Photoshop, Adobe Illustrator, Figma, Canva Pro.
Customer Support
Remote Troubleshooting, Technical Support, CRM Tools, Dispute Resolution, Client Relations, Help Desk Software.
Soft Skills
Active Listening, Problem-Solving, Critical Thinking, Adaptability, Time Management.
Support & Communication Tools
Slack, Zoom, Google Workspace.